Systems that stall
Software that used to work, a month-end that now takes all afternoon, or a process staff have papered over with spreadsheets.
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Consultant technical support for the systems you already run
When a process is burning hours, a report no longer matches the books, or a vendor leaves you guessing, you talk to the person who will do the work — not a ticket queue.
Free 30-Minute Technical Discovery & Workflow Audit
100% Free & No Obligation: A complimentary 30-minute session to review your operational bottlenecks, discuss custom software feasibility, and map out your Version 1.0 scope with zero upfront cost.
What this is
A senior specialist on call — not a helpdesk
Most businesses do not need another password-reset queue. They need someone who can sit with the owner, look at the actual system, and either fix it or say plainly what the next step costs.
Data and servers
SQL that is slow or wrong, Linux boxes that need a certified pair of hands, backups that nobody has tested.
Vendor and tool trouble
A salesperson promising the world, a product that will not export your data, or two systems that should talk and do not.
How a job runs
Diagnose first. Then a defined piece of work.
A free 30-minute technical discovery and workflow audit is usually enough to see whether this is a one-off fix, a block of hours, a custom software build, or a monthly retainer. 100% free and no obligation.
You work with Tim Casson-Smith. Updates are in plain English. If the work is not a strength — printers, cabling, Kubernetes, or a 24/7 Level-1 helpdesk — we say so and point you elsewhere.
Pricing
Callouts, blocks and retainers
| Offer | What you get | Price |
|---|---|---|
| Free 30-minute technical audit | Discovery and workflow review. No obligation. Zero upfront cost. | No charge |
| Scoped callout | One defined problem, quoted before work starts | Quoted per job |
| 10-hour support block | A bank of hours for mixed jobs over the following months | $1,100 AUD |
| Monthly retainer | Priority access, agreed hours, and a named specialist | From $500 AUD / month |
| Ad-hoc hourly | Unscoped troubleshooting, billed in arrears | $120 – $150 AUD/hr |
This is consultant support for business systems. It is not a generic helpdesk, and not after-hours 24/7 cover unless we agree it in writing. Scoped Windows and Android workflow apps are a separate service.
Free 30-Minute Technical Discovery & Workflow Audit
100% Free & No Obligation: A complimentary 30-minute session to review your operational bottlenecks, discuss custom software feasibility, and map out your Version 1.0 scope with zero upfront cost.